From first visit to next visit.
Here's what happens when a customer walks in — for them, and for you.
Know your customer
- Step 1Available now
Customer scans your Loike QR
No app. No account. Just scan.
Scan to join the queue
No app needed
- Step 2Available now
They join your queue
They choose their service and preferred staff, or the next suitable staff available.
Demo Barbers · Bangsar
Your number
#18
You're in the queue
2 ahead · about 20 min
ServiceHaircutStaffAny availableLeave queue - Step 3Available now
You manage the visit
See who's waiting, who's next and who's being served.
Today
3 in queueAdam · AvailableJason · Serving #11#12CalledFarid
Haircut + Beard
#13NextLina
Haircut
#18WaitingAmir
Kids Haircut
- Step 4Available now
Complete the service
Confirm the service, staff and final amount.
- Step 5Available now
Loike remembers the customer
The customer's visit history and spending record build automatically.
FAFarid Aziz
+60 12-388 6789
6
Visits
MYR 270
Spent
3 days
Last visit
Visit history
22 Sept · Haircut + Beardby Jason25 Aug · Haircutby Adam
The visit is over. The customer journey isn't.
Once you know who your customers are and understand their visits, you can start building stronger relationships beyond the first transaction.
Build the relationship
What becomes possible once you have a customer database. These are previews of where Loike is going — not features you can use today.
Learn from every visit
Future Loike feedback tools can help businesses understand customer experiences and collect useful signals about when customers expect to return.
How was your visit today?
What could we do better?
When do you think you'll need your next haircut?
Turn feedback into useful insights
Connect feedback with visits, services and staff to better understand the customer experience and identify opportunities to improve.
Customer feedback
4.7 / 5 · average experience
Customers appreciate
- Friendly service
- Haircut quality
- Short waiting time
Opportunity to improve
Waiting time on weekends
Turn great experiences into reputation
Make it easier for customers to share their experience and help strengthen your business's online reputation.
Enjoyed your visit?
Share your experience with others.
127 reviews
Happy customers can help you grow
Future referral tools can help businesses track customer referrals and understand when an existing customer introduces someone new.
Businesses may also be able to run campaigns that encourage customers to share their experience with friends or on social channels.
Know someone who needs a fresh cut?
Invite a friend to Z-Cut.
Give customers another reason to return
Future loyalty tools can reward visits, referrals or other merchant-defined milestones.
You decide the rewards and the rules — Loike would never set them for you.
Amir Aziz
6
visits
RM288
spent
2
friends referred
Reward unlocked
RM10 off next visit
Reward set by the business
Keep them coming back
The part of the journey where the relationship really pays off. Also a preview — not live yet.
Learn when each customer normally returns
Over time, visit history and customer-provided signals could help Loike identify when individual customers may be approaching their usual return period.
Amir's haircut visits
days
Typical return
~29 days
Next likely visit
Around 21 October
Reach out when the timing makes sense
Future WhatsApp and AI capabilities are intended to help businesses handle common customer conversations and reconnect using the customer context already available in Loike.
Z-Cut
Hi Amir 👋 It's been almost a month since your last haircut at Z-Cut. Thinking about another cut?
Is Aiman available tomorrow?
Loike AI — Coming soon
Aiman is available tomorrow. You can check the queue when you're ready.Don't let regular customers quietly disappear
Businesses could create recovery rules for customers who have gone beyond their normal return pattern.
Amir usually returns
~29
Last visit
38 days ago
Status
May be overdue
Recovery options
Chosen and approved by the business — Loike AI never gives discounts on its own.
One customer. More than one visit.
Amir's first visit
Haircut · RM48
Visit 1
RM48
Visit 2
RM48
Visit 3
RM48
Visit 4
RM48
Visit 5
RM48
Visit 6
RM48
+ 1 friend referred
Customer Lifetime Value isn't just about what someone spends today. It's the value of the relationship across future visits.
Loike is built to help businesses create more opportunities for customers to return, refer and build longer-term relationships.
Illustrative example only. Actual customer behaviour, visit frequency, referrals and revenue vary by business and customer.
Build stronger customer relationships over time
More opportunities to return, refer and grow customer lifetime value.
- 1
Capture
Loike Smart QR
- 2
Serve
Customer experience
- 3Coming soon
Learn
Visits + feedback
- 4Coming soon
Improve
Customer & staff insights
- 5Coming soon
Build reputation
Reviews + sharing
- 6Coming soon
Grow
Referrals
- 7Coming soon
Retain
Loyalty + smart return
- 8Coming soon
Recover
Re-engagement
- 9Coming soon
Repeat
Next visit
Then back to the start — every visit adds to what you know.
What's live, and what's coming
- Loike Smart QR
- Customer queue
- Merchant queue management
- Service completion
- Customer database
- Visit history
- Spending history
- Customer feedback & surveys
- Experience insights from feedback
- Google review integration
- Referral tools
- Social sharing campaigns
- Loyalty & rewards
- Return behaviour insights
- WhatsApp Business integration
- Loike AI customer assistant
- Smart return reminders
- Lost customer recovery
- Vouchers & recovery automation
See what one regular is worth
Adjust the numbers to match your business.
What if this customer visited more often?
Estimated customer lifetime value
RM900
RM50 × 6 visits × 3 years
With 2 more visits per year
RM1,200
RM50 × 8 visits × 3 years
Potential additional customer value
+RM300 per customer
Potential value across 100 customers
+RM30,000
RM300 × 100 customers
Loike is being built to help you understand customer visit patterns and create more opportunities for customers to return.
Illustrative simulation only. Actual customer behaviour and results will vary.
Start with the first visit.
Build your customer database today. As Loike grows, that customer history can become the foundation for stronger customer relationships.
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